Privacy policy
PRIVACY POLICY — NEXAVELL
Nexavell
20 Wenlock Road, London, England, N1 7GU
support@nexavell.com
Last updated: [insert date before publishing]
Who we are
Nexavell ("we", "us", "our") sells garden sheds and dog kennels via our online store. This policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.
Information we collect
- Order information: name, billing and delivery address, email, phone number, payment details (processed securely by our payment provider — we do not store full card numbers)
- Account information: if you create an account, your login details and order history
- Automatically collected data: IP address, browser type, device information, and browsing behaviour on our site via cookies and analytics tools
How we use your information
We use your information to:
- Process and deliver your order
- Communicate with you about your order, delivery, or customer service queries
- Improve our website and product range
- Send marketing communications, but only if you've opted in (you can unsubscribe at any time)
- Comply with legal obligations, such as tax and accounting requirements
Sharing your information
We share your information only where necessary, including with:
- Delivery and logistics partners, to fulfil your order
- Payment processors, to handle transactions securely
- IT and analytics providers, who help us run the site
We do not sell your personal data to third parties.
Data retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements.
Your rights
Under UK GDPR, you have the right to access, correct, delete, or restrict use of your personal data, and to object to certain processing (such as marketing). To exercise these rights, contact us at support@nexavell.com.
Cookies
Our site uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.
Contact us
Questions about this policy can be sent to support@nexavell.com or by post to the address above.